This webpage describes a product available in our e-shop. This document was created according to the Markdown scheme, which is also used in llms.txt # Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver ## Availability Expected shipping after 5-7 working days ## Art.nr.: BMW115SHC-PCG-XL ## Product Description The Perma Protect is the mid-range hail protection cover from the Walser brand. This car cover protects the bonnet, windscreen, roof, and boot lid of your BMW 5 Series Touring (E61) against hail up to 19.3 mm in diameter at an impact speed of 70 km/h. The hail protection cover is made of high-quality materials and consists of three layers: a water-repellent outer layer, an intermediate layer of 4 mm neoprene foam to absorb hail impact, and a paint-friendly fleece lining on the inside. Integrated ventilation openings help reduce condensation under the hail protection cover, while the reflectors and coloured webbing increase the visibility of your parked car. The car cover is easy to install. Pull the hail protection cover over the car with the sewn-in arrow facing forward. The elastic seams at the bottom keep the cover tight. Then, click the buckles of the straps together under the car and tighten the straps. The Perma Protect is available in various sizes and was tested by the TÜV Austria. The Perma Protect hail protection cover is not suitable for long-term use on the car. Only fit the car cover when a hailstorm is forecast and remove it after the storm to allow for airing and drying. ### Product features: Mid-range hail protection coverSuitable for temporary outdoor useProtects bonnet, windscreen, roof, and boot lidLaboratory tested: protects against hail up to 19.3 mm in diameter at an impact speed of 70 km/hMade of high-quality materialsThree-layer design with a total thickness of approx. 5 mmOuter layer: water-repellent (not waterproof)Intermediate layer: 4 mm neoprene foam to absorb hail impactInner layer: soft, paint-friendly fleece liningIntegrated ventilation openings to reduce condensation under the coverWith reflectors and coloured webbing for better visibilityEasy fitting thanks to elastic seams and integrated tensioning strapsTested by the TÜV AustriaStorage bag includedPlease note:- The Perma Protect hail protection cover is not suitable for long-term use on the car. After a period of time, condensation can accumulate under the cover, particularly during long-term rainfall, but also with large temperature fluctuations. This can significantly shorten the lifespan of the cover. Furthermore, the Perma Protect hail protection cover is not UV-resistant and direct sunlight also shortens its lifespan. Therefore, only fit the car cover when a hailstorm is forecast and remove it after the storm to allow for airing and drying.- Not compatible with bike carriers or roof boxes. ## Product prices Price with VAT: € 159,95 ## Product image links 1. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-1.jpg) 2. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-7-nl.jpg) 3. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-6-nl.jpg) 4. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-5-nl.jpg) 5. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-4-nl.jpg) 6. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-3-nl.jpg) 7. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-7-fr.jpg) 8. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-6-fr.jpg) 9. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-5-fr.jpg) 10. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-4-fr.jpg) 11. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-3-fr.jpg) 12. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-7-de.jpg) 13. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-6-de.jpg) 14. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-5-de.jpg) 15. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-4-de.jpg) 16. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-3-de.jpg) 17. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-7-en.jpg) 18. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-6-en.jpg) 19. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-5-en.jpg) 20. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-4-en.jpg) 21. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-3-en.jpg) 22. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-2.jpg) 23. [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/images/stories/virtuemart/product/800x1000/hail-protection-cover-perma-protect-grey-silver-passenger-car-1.jpg) ## Product video links 1. [Video Hail Protection Cover Perma Protect passenger car — Web](https://www.youtube.com/embed/VBRzKgl6RTg) ## Product manual links 1. [Manual hail cover EN-DE-FR-NL-ES-IT — Web](https://www.carparts-expert.com/images/virtuemart/manuals/hail-covers-manual.pdf) 2. [Comparison table EN-DE-FR-NL-ES-IT — Web](https://www.carparts-expert.com/images/virtuemart/manuals/car-covers-overview-en.pdf) ## Link to this product (html) - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Markdown](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-perma-protect-xl-grey-silver-detail/index.html.md): LLM-readable version. - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-perma-protect-xl-grey-silver-detail.html): Human-readable version. ## Fits: BMW 5 Series Touring (E61) | 2003-2010 ## Product attributes All products for: 821 Body type: Wagon Model year: 2003-2010 Availability: 5-7 working days Dimensions (L x W x H): 525 x 175 x 120 cm Width: 525 cm Length: 175 cm Height: 120 cm Max. vehicle length: 475 - 524 cm Overview: Comparison table Applicability: Vehicle specific Protection: Hail protection Protection: Water-repellent Usage: Outdoor Usage: Temporary use ## Product's categories ### BMW > 5 Series Touring (E61) | 2003-2010 #### High-quality accessories for your BMW 5 Series Touring (E61) Are you looking for practical or stylish BMW 5 Series Touring (E61) accessories to personalize or protect your vehicle? At CarParts-Expert, you will find a wide range of accessories specifically tailored to the BMW 5 Series Touring (E61). You can count on a perfect fit, high-quality materials, and excellent finish. Our accessories for the BMW 5 Series Touring (E61) are designed to enhance the comfort, appearance, and functionality of your vehicle. Whether you choose rubber floor mats, bumper protectors, wind deflectors, or door sill protectors, each product adds value to your BMW 5 Series Touring (E61). With the right BMW 5 Series Touring (E61) accessories, you ensure your vehicle is not only better protected against wear and dirt, but also gains a personalized look that matches your style. Check the complete range of accessories for your BMW 5 Series Touring (E61) on this page. [5 Series Touring (E61) | 2003-2010 — Web](https://www.carparts-expert.com/shop.html) ### - All products #### CarParts-Expert products CarParts-Expert specialises in the development and manufacturing of high quality car accessories. Our product range runs from car styling products to practical accessories, manufactured from plastic and steel. You can find examples of our products in the top menu or the table below. If you want to get more information about a specific product, then click on the product. [- All products — Web](https://www.carparts-expert.com/shop.html) ### - All products > Exterior #### Exterior Exterior accessories for every car. The exterior of your car defines its appearance and offers additional protection. At CarParts-Expert, you will find a wide range of exterior accessories suitable for all types of vehicles. From stylish details to practical solutions, everything you need to complete your car. Our range includes body kits, bumper protectors, spoilers, skid plates, wheel covers, wind deflectors, snow chains, side mouldings, exhaust trims, side steps, and more. All our exterior products are high-quality, easy to install, and compatible with various car models. Enhance your car's exterior with the right accessories from CarParts-Expert. [Exterior — Web](https://www.carparts-expert.com/shop.html) ### - All products > Exterior > Car covers #### Car covers suitable for your BMW 5 Series Touring (E61) Protect your car with a high-quality car cover. CarParts-Expert offers a wide range of car covers for indoor and outdoor use. A car cover is the best investment to protect the paint and keep it in top condition. In our assortment, you will find various car covers specifically designed for different applications and vehicle types. You can choose from special hail protection covers, which protect against heavy hail, but also against rain and interior heat buildup. Furthermore, there are regular car covers for outdoor use, which protect your car against rain, dirt, bird droppings, scratches, and UV radiation. Finally, there is a choice of various breathable stretch car covers for indoor use to keep your car dust-free. All car covers are available in various sizes and, moreover, many types are available in different fits - including for passenger cars, station wagons, SUVs, and vans - ensuring a perfect fit. Thanks to the handy fastening system, every car cover is easy to apply and remains firmly in place, even in strong winds. Invest in durable protection and prevent unnecessary damage. View our full range of hail protection covers and car covers for indoor and outdoor use below. [Car covers — Web](https://www.carparts-expert.com/shop.html) ### BMW > 5 Series Touring (E61) | 2003-2010 #### High-quality BMW 5 Series Touring (E61) accessories, perfectly tailored to your vehicle Are you looking for high-quality BMW 5 Series Touring (E61) accessories that fit your vehicle perfectly? CarParts-Expert offers a carefully curated selection that combines comfort, protection, and style. All products are specifically designed for BMW 5 Series Touring (E61) models, with attention to detail and quality. Our range includes practical interior accessories such as armrests, car mats, car sun shades, and door sill protectors. For the exterior, we offer various solutions including bumper protectors, spoilers, wind deflectors, and sidebars. These BMW 5 Series Touring (E61) accessories not only enhance the functionality of your vehicle but also give it a stylish appearance. For added convenience, we also provide smart transport solutions such as roof racks, roof boxes, boot protection, and bike carriers. This allows you to adapt your BMW 5 Series Touring (E61) to your personal needs without compromising on quality or design. All BMW 5 Series Touring (E61) accessories are easy to install and offer a durable solution that enhances your driving experience. Below, you will find all BMW 5 Series Touring (E61) models for which we offer products. Click on your vehicle to view the specific accessories available for your car. [BMW — Web](https://www.carparts-expert.com/shop.html) ## Product variants, stock availability, and prices ### Product variant: Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Hybrid UV Protect XL Availability: Expected shipping after 5-7 working days Art.nr.:: BMW115SHC-UC-XL - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Hybrid UV Protect XL — Markdown](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-hybrid-uv-protect-xl-detail/index.html.md): LLM-readable URL of this product variant - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Hybrid UV Protect XL — Web](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-hybrid-uv-protect-xl-detail.html): Human-readable URL of this product variant ### Product variant: Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL black Availability: Expected shipping after 5-7 working days Art.nr.:: BMW115SHC-PCB-XL - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL black — Markdown](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-perma-protect-xl-black-detail/index.html.md): LLM-readable URL of this product variant - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL black — Web](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-perma-protect-xl-black-detail.html): Human-readable URL of this product variant ### Product variant: Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver Availability: Expected shipping after 5-7 working days Art.nr.:: BMW115SHC-PCG-XL - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Markdown](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-perma-protect-xl-grey-silver-detail/index.html.md): LLM-readable URL of this product variant - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver — Web](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-perma-protect-xl-grey-silver-detail.html): Human-readable URL of this product variant Price with VAT: € 159,95 ### Product variant: Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Premium EPE Sun Protect XL Availability: Expected shipping after 5-7 working days Art.nr.:: BMW115SHC-EC-XL - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Premium EPE Sun Protect XL — Markdown](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-premium-epe-sun-protect-xl-detail/index.html.md): LLM-readable URL of this product variant - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Premium EPE Sun Protect XL — Web](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-premium-epe-sun-protect-xl-detail.html): Human-readable URL of this product variant ### Product variant: Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Comfort P XL Availability: Expected shipping after 5-7 working days Art.nr.:: BMW115SHC-CC-XL - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Comfort P XL — Markdown](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-comfort-p-xl-detail/index.html.md): LLM-readable URL of this product variant - [Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Comfort P XL — Web](https://www.carparts-expert.com/exterior/car-covers/hail-protection-cover-suitable-for-bmw-5-series-touring-e61-2003-2010-wagon-comfort-p-xl-detail.html): Human-readable URL of this product variant Price with VAT: € 99,95 ## Additional Product Information ### Art.nr. BMW115SHC-PCG-XL ### Product Name Hail protection cover suitable for BMW 5 Series Touring (E61) 2003-2010 wagon Perma Protect XL grey / silver ### Product Description The Perma Protect is the mid-range hail protection cover from the Walser brand. This car cover protects the bonnet, windscreen, roof, and boot lid of your BMW 5 Series Touring (E61) against hail up to 19.3 mm in diameter at an impact speed of 70 km/h. The hail protection cover is made of high-quality materials and consists of three layers: a water-repellent outer layer, an intermediate layer of 4 mm neoprene foam to absorb hail impact, and a paint-friendly fleece lining on the inside. Integrated ventilation openings help reduce condensation under the hail protection cover, while the reflectors and coloured webbing increase the visibility of your parked car. The car cover is easy to install. Pull the hail protection cover over the car with the sewn-in arrow facing forward. The elastic seams at the bottom keep the cover tight. Then, click the buckles of the straps together under the car and tighten the straps. The Perma Protect is available in various sizes and was tested by the TÜV Austria. The Perma Protect hail protection cover is not suitable for long-term use on the car. Only fit the car cover when a hailstorm is forecast and remove it after the storm to allow for airing and drying. ### Product features: Mid-range hail protection coverSuitable for temporary outdoor useProtects bonnet, windscreen, roof, and boot lidLaboratory tested: protects against hail up to 19.3 mm in diameter at an impact speed of 70 km/hMade of high-quality materialsThree-layer design with a total thickness of approx. 5 mmOuter layer: water-repellent (not waterproof)Intermediate layer: 4 mm neoprene foam to absorb hail impactInner layer: soft, paint-friendly fleece liningIntegrated ventilation openings to reduce condensation under the coverWith reflectors and coloured webbing for better visibilityEasy fitting thanks to elastic seams and integrated tensioning strapsTested by the TÜV AustriaStorage bag includedPlease note:- The Perma Protect hail protection cover is not suitable for long-term use on the car. After a period of time, condensation can accumulate under the cover, particularly during long-term rainfall, but also with large temperature fluctuations. This can significantly shorten the lifespan of the cover. Furthermore, the Perma Protect hail protection cover is not UV-resistant and direct sunlight also shortens its lifespan. Therefore, only fit the car cover when a hailstorm is forecast and remove it after the storm to allow for airing and drying.- Not compatible with bike carriers or roof boxes. ### Product Weight Unit KG ### On Featured Yes ### Discontinued No ### Custom Page Title Hail protection cover BMW 5 Series Touring (E61) Perma Protect XL grey / silver | CarParts-Expert ### Meta Description Hail protection cover BMW 5 Series Touring (E61). Perma Protect hail protection cover with three layer protective design, shock absorbing foam core, water repellent outer layer and secure fit. Protects against hail up to 19.3 mm. ### Product Modified Date 2026-04-14T19:20:01+02:00 ### Minimum Purchase Quantity 1 ### Purchase Quantity Steps 1 ### Categories 5 Series Touring (E61) | 2003-2010, All products, Exterior, Car covers, BMW ### Parent orderable Yes ## Payment At CarParts-Expert you can pay your order safely and easily in various ways. We offer the following payment methods: ### iDEAL (for customers from the Netherlands) With iDEAL you pay in your trusted and secure internet payment environment of your own bank. If you choose to pay via iDEAL, you will be redirected to your own banking environment where the payment order stands ready for you. You will be asked by your bank to enter a number of details and to authorise the payment. The amount is immediately debited from your account and your order is processed. ### Credit card At CarParts-Expert you can pay safely and easily with your credit card from Visa, Maestro and Mastercard. You will be forwarded to your bank's authentication page for your payment approval. ### PayPal CarParts-Expert also offers the possibility to pay via PayPal, one of the world's largest providers for online payments. For this you need to have a PayPal account (see www.paypal.com ). If you choose to pay via PayPal, you will be redirected to the PayPal website, where the payment stands ready for you. You will be asked by PayPal to enter a number of details and to authorise the payment. The amount is immediately debited from your checking account and your order is processed. ### Bancontact / Mister Cash (for customers from Belgium) Bancontact / Mister Cash is the online payment method for Belgian customers who are connected to one of the following banks: Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank or VDK Spaarbank. ### Payment in advance by bank transfer If you choose to pay in advance by bank transfer, you will receive a payment overview by e-mail after completing the ordering process with further payment instructions. Please note: we will only process your order once we have received your payment. ## Complaints & Returns At CarParts-Expert we place great value on customer satisfaction. In general a money back guarantee applies. Below you will find more information about the steps to follow if you are not satisfied with our products. In the extreme case that we cannot resolve your complaint, you as a consumer can submit your complaint to the Disputes Committee via the European ODR Platform. ### Delivery faults or product defects Check immediately after the delivery whether you have received the correct product and whether it was delivered undamaged and complete. If this is not the case, please report your complaint within 14 days of receiving your order using the complaint-or-return module below. If your complaint is justified, we will send a replacement product or take the product back. ### Withdrawal of your order The right of withdrawal only applies to customers within the European Union. If you are not satisfied with the product for other reasons, you can also return it. Incorrectly ordered products will be treated as a withdrawal. Please report your withdrawal within 14 days of receiving your order using the complaint-or-return module below. You must return the product within 14 days after your withdrawal. After we have received the returned product, we will refund you the purchase amount within 14 days. In the event of a withdrawal, the costs of the return transport are at your own expense. When returning, always reuse the outer box in which the product was delivered to prevent damage during return transport. A self-made outer box may also prove to be too large and this may cause delays and/or additional costs during return transport. Products which have been specially made to order, such as products painted in colour, cannot be returned. This is stated for the relevant product on the product page and is shown in the shopping cart. ### Return conditions We only accept returned items that: Are registered Are returned in the original undamaged factory packaging Be complete, undamaged and unused; if this is the case, the costs of depreciation can be charged. ### Register complaint or return Search for your order by entering your email address and order number. Select the product you want to return or about which you have a complaint. Select the reasons that apply, attach any photos and comments, and submit the application. Once our customer service has processed your application, you will receive follow-up instructions by email. ## Frequently Asked Questions ### Placing an order How can I find a product in the shop? First, choose your car make and then your car model. If your car model is not listed, please contact us. How do I place an order? If you have found the desired product for your car, press "Add to cart". Then click "Show cart". With the button "Checkout" you will start the checkout procedure. Can I cancel an order and how does this work? You can cancel your order within 14 days after receipt. The returned article must be complete and - as far as reasonably possible - in the original factory condition and packaging. Before returning the product always first contact us. For more information see Complaints & Returns. What happens with my order when it is temporarily or permanently not available? In that case we will contact you as soon as possible. You then have the choice to either cancel the order or, if possible, to accept a longer delivery time. ### Delivery of your order What is the delivery time of my order? The delivery time depends on the destination country and whether the ordered product is in stock. Within the Netherlands all packages are delivered within 1 to 2 working days. In the rest of Europe this takes 2 to 7 working days, for a complete overview click here. We offer some products which are not in stock, we order them directly at our supplier. An extra delivery time is indicated underneath to the "Add to cart-button". It can happen that a product is temporarily out of stock, resulting in a longer delivery time. In this case you will be informed on time. What do the different stock statuses mean? - Available from stock: the product is in stock, if you place your order before 14:30 it will be shipped on the same working day. - 3-5 working days: the product is not in stock, we will ship it out to you in 3-5 working days. - 5-7 working days: the product is not in stock, we will ship it out to you in 5-7 working days. - 10-15 working days: the product is not in stock, we will ship it out to you in 10-15 working days. Who is the forwarder of my product? This varies per destination and with the size of the product. Small products are sent by us with a parcel service. Larger products often need to be sent with a cargo carrier. For a complete overview, click here. What are the shipping costs? These depend on the destination and the size of the product. The shipping costs will be shown during the checkout, before you finally pay. So you can still decide to abort the ordering process. For a complete overview, click here. ### Payment With which methods can I pay at CarParts-Expert? You can checkout your purchases in our webshop in a safe and easy way. Available payment methods for the European Union are: PayPal, Credit Card and a manual payment in advance by bank. Furthermore we also offer payment methods which are depending on the destination country: Sofort Banking (for Austrian, German, Italian, Polish, Spanish or Swiss customers only), Bancontact/Mr. Cash (for Belgian customers only) and iDeal (for Dutch customers only). Do I pay safely on this website? CarParts-Expert guarantees a safe environment for customers to make the payment of their orders. At iDeal (for Dutch customers only), credit card, Sofort (for Austrian, German, Italian, Polish, Spanish or Swiss customers only) as well as Paypal you checkout in a secure internet payment environment. During your transactions you have exclusive and direct contact with your own bank or PayPal. For more information see Payment. What is the refund term of my purchase amount after a return or cancellation? If the product is received back by us in good order and/or your complaint is justified, we will refund the purchase amount to your account within 14 days. ### Warranty How long is the warranty period on my product? We offer 3 months warranty on product faults. Normal wear and tear is not covered by the warranty. What should I do if my product is damaged when I receive it? In that case you should contact us immediately. In consultation with you, we will send you a replacement and take the damaged product back. I have purchased a painted product. Now it turns out that the paintjob is not good. What should I do? Please contact us. We offer a customer satisfaction guarantee: if your complaint is justified, we will refund you the additional cost of the painting or we will take the product back completely. In the latter case we will refund you the full purchase amount, after we have received the product back. What should I do when my product shows a defect after a while? Contact us. If it is a product fault we will send you a replacement. Normal wear and tear is not covered by the warranty. ### Returns What kind of possibilities are there to return the product? Before returning a product you should always first contact us. For more information see Complaints & Returns. What are the costs for a return shipment? If you want to return the product because you want to cancel the purchase, you will have to bear the direct costs of returning the goods. If it is a complaint we will review on a case-by-case basis whether we want to receive the defective product back. When yes, CarParts-Expert will bear the costs of returning the goods. What is the shipping method for returning products? If it is a warranty case, CarParts-Expert will arrange for the return shipment, that is: if we want to receive the product back at all. If you want to return the product because you want to cancel the purchase, you need to arrange for the return shipment yourself. This is often possible through a post headoffice nearby. In that case the return costs are to your own expense. What is the refund term of my purchase amount after a return shipment? If the product is received back by us in good order and/or your complaint is justified, we will refund the purchase amount to your account within 14 days. How do I reach customer service? By phone on +31-416-235 600 or by e-mail on support@carparts-expert.com on working days from 9:00 to 16:00.